Common rules
- Instant PDFs: usually have a limited refund window because access is provided immediately.
- Handwritten / hard copy: refunds depend on printing/dispatch stage.
- Customized projects: refunds depend on work completion and approvals.
FAQ
Refund & cancellation FAQs
Digital access, dispatch-stage physical orders, and how to escalate with your order ID.
What if I ordered the wrong programme or course code?
Contact support immediately with your order reference and the correct programme or course code. If fulfilment has not started, we usually correct it quickly; if work has begun, we will explain the fastest remediation option.
How can I contact support if I face an issue?
Our dedicated support team is available 24/7. You can reach us via WhatsApp, email, or the contact form on our website for immediate assistance.
Is my payment data safe on ignou.app?
Payments are processed through established, secure gateways. We do not store complete card numbers on our servers; follow your bank’s OTP and device safety practices as you would for any online purchase.
How do refunds work if delivery is delayed?
Raise a ticket with your order ID and promised dispatch date. If we miss a committed SLA because of our logistics partner, we offer reshipment or refund per the refund policy page you accepted at checkout.
Can I cancel a digital order after download?
Because PDFs and instant files are consumed immediately, cancellations are generally not possible once the download link is active. If you purchased the wrong session code before download, contact us instantly for a swap where feasible.
Need help with a refund?
Contact us with your order details and we will help you with the correct next steps.
Contact Support